Quality and Service Information
FURUNO works daily with quality in mind, not only in the production and quality departments, but in all departments to provide users with high-quality products. FURUNO works as one company to provide safe, high-quality products and services and to achieve customer satisfaction.
Quality
A quality assurance system that enhances, maintains and improves the reliability of products
FURUNO complies with regulations in all processes and focuses on ensuring quality and reliability at all stages, from planning and development to after-sales. As these products are made in Japan, we established a quality assurance system and implemented appropriate quality and safety controls under the "Pharmaceutical and Medical Device Act." Furthermore, we continue to improve our quality assurance system to meet the latest laws and regulations of countries around the world, while maintaining global standards. Collaboration with suppliers ensures safety, legal compliance, quality, cost and delivery (SLQCD). In addition, rigorous supplier assessments and joint quality control ensure high quality products. FURUNO works with its research department to improve products by incorporating customer and market feedback.
Global standard quality management system
FURUNO started manufacturing and selling clinical chemistry analyzers in 2002 and is ISO 13485-certified. FURUNO provides consistent management from product planning to post-sales. During the development phase, we conduct safety and evaluation tests based on the relevant IEC standards to confirm reliability. Furthermore, we confirm the status of our quality assurance system through regular self-inspections and internal audits, and promptly implement corrective and preventive measures as needed.
- ISO 9001:2015
- ISO 13485:2016
Development, manufacture and sale of medical equipment (Clinical Chemistry Analyzers, Ultrasound Bone Densitometers).
Post-launch risk management
FURUNO complies with safety management standards even after products have been placed on the market. Information on medical device issues is promptly collected and evaluated to prevent the spread of issues before they occur, to ensure reliability and safety, and to promote proper use.
Service
Customer support system
We respond promptly to technical inquiries. Our specialist staff are available to meet a variety of needs, so you can rely FURUNO even after purchase. FURUNO also provides support through extensive technical documentation. In addition, users can access this documentation at any time through our cloud service.
We have started initiatives such as remote monitoring to further improve our services.
We use the FURUNO management tool to collect and centrally manage trouble information and inquiries globally, ensuring prompt responses after consulting with the relevant departments.
Fast and stable supply of spare parts
We have established a supply system to ensure fast and stable provision of spare parts.
Service engineer training
We also provide training for distributors on a regular basis that is tailored to the skills of the training participants. Participants are trained to a high level of technical skill, so customers can rely on them to maintain their equipment. FURUNO also offers service and application training with practical and academic sessions customized to the needs of the participants. FURUNO requires participants to pass a test and receive a certificate of completion so that they can confidently provide product support in the field.
